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How to order Select the item you wish to purchase, select your size and add to cart. If you want to order an outfit, select each item separately. No items are saved to cart unless the order is finalised. If you should add other items to cart without finalising the order, such items might be purchased by others. If so, the items will be automatically removed from your cart. IF YOU ARE INTERESTED IN THE FABRIC BUT WISH TO HAVE A DIFFERENT MAKE, PLEASE CONTACT US FOR A CUSTOM ORDER.
How to buy a product Payment is made online via bank transfer to the account indicated on the bill or in cash upon delivery of the package. Items can be bought directly from our showroom in
Out-of-stock items If interested in an out-of-stock item, contact us via e-mail at contact@atubodycouture.ro. It is possible for us to custom make something similar.
Custom made items We guarantee custom made service for any type of item ( coats, evening dresses, wedding dresses etc.). INCLUDED IN THE CUSTOM MADE SERVICE ARE WEDDING DRESSES. Please contact us at 0040723 520 260 or via e-mail contact@atubodycouture.ro to settle the details and the make of the order.
Shipping Items are shipped via express delivery. Please notify us before finalising an order if you want the item to be gift wrapped. Should you wish to view the item unwrapped, we can ship the wrapping material separately.
Returns The conditions under which returns are made: 1. according to the distance trade law (Gvt. Ordinance nr. 130/2000), returns of certain items with no mention of motive- If the item in question does not fit your expectations it can be returned either for its monetary value or a different item within 10 working days of making your order, with no mention of motive and no penalties. The item will be sent at your expense to the following address: SC LIM CONSULT INTERNATIONAL SRL Before returning the item please contact us at contact@atubodycouture.ro for your request to be registered. The items must be returned in their original condition:
Return expenses will be supported by the customer and a refund for the item will be received within 30 days. If the item is not returned in mint condition, we reserve the right to reject and return the item, at your expense.
2. Items that show evidence of wear upon delivery If the item shows signs of wear, please contact the ATU crew at 0726339937/ 0723520260 or via e-mail at contact@atubodycouture.ro and we will make sure that the item will be replaced. Return and transportation costs for the returned item will be incurred by us. Should the package of an item show signs of tear upon delivery we recommend declining it.
3. Wrong delivered item or items that don’t match the website’s specifications If the received item is not the ordered one, please notify us as soon as possible via phone-call or e-mail in order to correct the mistake. All transport and return costs will be incurred by Atelier ATU. If the specifications of your item do not match the order you can send the item back for a refund or its replacement. If you would like to trade in the item for one of a higher value, you will pay the difference, or receive a partial refund for an item of lower value. The return and transport costs of the returning item will be incurred by ATU. In all of these situations, excepting the situation where the items are not in mint condition, the items must be returned in their receiving condition, in their original package, with all tags in place and along with all the documents and accessories. The return of damaged items will be declined.
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