Orders and Shipping

Orders

Orders are made via our online shop using the SHOP Category.  In case the products is out of stock we will inform you the restock timelines.

Delivery

We offer fast and reliable delivery services both in Romania and internationally.

  • Domestic Shipping (Romania): Orders are delivered via Fan Courier, ensuring a quick and secure shipment.
  • International Shipping: We ship worldwide with DHL Express, providing fast and efficient delivery to your location.

Orders placed within EU will be shipped the next day and orders placed outside EU will be shipped in maximum 5 working days.

For more accurate delivery times and shipping costs, please check the details at checkout. If you have any questions, feel free to contact our support team.

Order Cancellations

If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Change of Address

The address confirmation is given upon the review of buy page in the checkout section of the site, please make sure to check the details before finalizing the order. However, if this is not noticed until after your order is finalized, please contact Customer Service immediately.

We will attempt to update any incorrect order details, however due to the fast processing within our distribution center, some orders cannot be adjusted.