Return Policy

We accept returns within 14 days, starting from the day your order was delivered.

Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included
• Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
• If an item has an ATU security tag attached, it must be returned with the tag in its original position
• Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable
• Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled
• Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it
• Made-to-order items cannot be returned as they have been created to your specification unless the item arrives damaged or faulty when delivered to you

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted. Customers are liable for any returns made at their own expense, which do not use our standard return service. If returning from a country different from the country in which the order was received, customers must bear the return costs and be liable for the return. This excludes orders in which an incorrect item was received or was damaged, or faulty.

 

The value of your order, minus that of the shipping, should be refunded to your account in no more than 14 business days, depending on the bank. Refunds are only processed once your return arrives back to us and its status is verified and meets the requirements mentioned above.